When you contact our technical team, you are talking to a BayWa r.e. technician: so we do not use subcontractors for this value-added service.
An integrated technical team, Certified Service Partner✶✶✶✶ by Huawei
Our CSP✶✶✶✶ Huawei certified technical team offers:
Assistance available 5 days a week, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5:30 p.m. | Netherlands: +31 24 79 99 300 | Flanders: +32 53 892 500 | Wallux: +352 27 80 28 00
Ticketing tool for handling your detailed problems, with history and follow-up
A team of 6 support staff, including 2 dedicated to storage solutions: design / supervision / installation / commissioning
Remote or on-site assistance for your construction projects | On-site intervention only on request at tss(at)baywa-re.com
Service capabilities in the renewable energy sector are becoming increasingly crucial, especially in the promising areas of commercial energy storage or intelligent plant control. This is why we at BayWa r.e. have decided to expand our partnership with Huawei and improve our customer service in many areas thanks to the CSP 4Star programme.
Products in the Huawei FusionSolar series
Discover the Huawei FusionSolar range directly in our webshop.
Make regular progress and get training thanks to Huawei's Smart PV Community!
Discover the Huawei Smart PV Community for self-training
- The Smart PV Community is Huawei's loyalty program that allows you to take certification courses.
Thanks to our CSP✶✶✶✶-certified technical assistance, you'll benefit from local support, so you can tackle new projects with complete confidence. Our team will support you in both the pre-sales and after-sales.
Become a Certified Service partner yourself?
Yes, this is possible thanks to the Huawei Installer-CSP program.
This program is initiated to improve the customers capabilities and satisfaction. There are three certification levels; 3-star, 4-star and 5-star CSP. To complete the certification, the installer needs to pass the listed online and onsite exams, comply with the local electrical certification on personal and company level and must comply the number of installed capacity.
Advantages such as:
- More independence (e.g. independent commissioning of the C&I battery storage system)
- Marketing support
- High level of quality and safety standards
This is what you can expect !